Job Summary The Bussiness Development Executive is responsible for handling customer inquiries, resolving complaints, processing orders, and providing exceptional service through phone, email, WhatsApp, and other communication channels. The role requires strong communication skills, product knowledge, and a customer-first approach. Key Responsibilities Respond to customer inquiries via phone, email, WhatsApp, and chat. Resolve customer complaints promptly and professionally. Process orders, returns, and customer requests accurately. Provide product information, pricing, and order status updates. Coordinate with Sales, Warehouse, and Operations teams to ensure timely resolutions. Maintain accurate customer records in CRM/ERP systems. Follow up with customers to ensure satisfaction. Meet response time and customer service quality standards. Escalate complex issues to the appropriate department when required. Qualifications Bachelor's degree in any discipline. 1–3 years of experience in customer service (preferred). Freshers with excellent communication skills may also apply. Skills & Competencies Excellent verbal and written communication. Strong customer service and interpersonal skills. Good problem-solving and conflict-resolution abilities. Basic knowledge of MS Office and CRM/ERP software. Ability to multitask and work in a fast-paced environment. Positive attitude and teamwork. Working Conditions Office-based role. Standard business working hours. Occasional overtime during peak business periods. Health, Safety & Physical Requirements Ability to work on a computer and handle calls for extended periods. Good communication, listening, and typing skills. Maintain a safe and organized workspace. Follow all company health and safety policies. Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) Response & Resolution Time First Contact Resolution (FCR) Order Processing Accuracy Customer Retention & Feedback Adherence to SOPs and Quality Standards