

EIE Instruments Private Limited
2-4 Years
25,000 - 35,000 /Monthly
Ahmedabad, Gujarat, India
🔬 Job Description: Customer Support Executive 📍 Location: Ahmedabad 💼 Employment Type: Full-time ⏰ Reports To: Manager Key Responsibilities: Customer Communication & Engagement Handle multi-channel communication: Manage and respond promptly to customer inquiries, feedback, and issues via phone, email, live chat, and social media platforms. Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary. Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements. Outreach: Conduct proactive approach on follow-ups on submitted quotations. Team Collaboration Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process. Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes, and industry best practices. Required Qualifications Experience: 1 to 3 years of proven experience in a Customer Support, Customer Service, or Communication-focused role. Communication Skills: Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English] . Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools. Problem-Solving: Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally. Education : Any Engineering or Master's Degree Holder.
Applicants: 19
Vacancies: 2
Job Title/Designation:
Inside Sales Executive
Job Responsibilities:
🔬 Job Description: Customer Support Executive
📍 Location: Ahmedabad
💼 Employment Type: Full-time
⏰ Reports To: Manager
Customer Communication & Engagement
Team Collaboration
Required Qualifications
🔬 Job Description: Customer Support Executive
📍 Location: Ahmedabad
💼 Employment Type: Full-time
⏰ Reports To: Manager
Customer Communication & Engagement
Team Collaboration
Required Qualifications
Work Shift:
General
Health, Safety and Physical Demand Requirements:
Ability to work in outdoor and industrial conditions
Risks Associated:
Miscommunication risk with customers
Sub-Industries:
Department:
Sales
Job Type:
Full-time
Work Type:
On-Site
Preferred Industries:
Preferred Skills:
Preferred Qualifications:
Job Location
Ahmedabad, Gujarat, India
About Company:
Potential Candidate can learn about engineering techniques and explore about laboratory equipment
Industry:
Engineering
Company Type:
Medium Scale Industry
Company Size:
Company (51-100 employees)
Head Office Address:
A-1301 BVR Ek, Opp. Hotel Inder Residency, Nr. Gujarat College Ellisbridge, Ahmedabad Gujarat - 380006
Factory Address:
Survey No. 1098, Nr. Mahakali Temple, Opp. Primary School, Village Kubadthal, Tal : Daskroi, Ahmedabad Gujarat - 382430
Year Founded:
2004
Website:
Sub-Industries:

Posted 4 Weeks Ago
EIE Instruments Private Limited
2-5 Years
30,000 - 50,000 /Monthly
Ahmedabad, Gujarat, India
🔬 Job Description: Sales and Marketing Engineer – Testing Equipment and Laboratory Instruments (Field Focus) 📍 Location: Ahmedabad 💼 Employment Type: Full-time ⏰ Reports To: [Sales Director/Business Unit Head] Overview We are a leading manufacturer of [Testing Equipment, e.g., NDT equipment, Compression Testing Machine, Humidity Chamber, Hot Air Oven, Civil Testing, Aggregate Testing Equipment etc catering to various industries and institutes. We are seeking a highly motivated Sales and Marketing Engineer to bridge the gap between our sophisticated testing solutions and our clients. This role is highly field-oriented and requires a blend of deep technical application knowledge, marketing and sales skills, and a commitment to frequent customer site visits to develop and secure new business. Key Responsibilities 🛣️ Field Sales & Customer Engagement (Primary Focus) Technical Site Visits: Conduct frequent, planned field visits across the assigned territory ( [Specify Travel Percentage, e.g., 50-50% travel required] ) to meet with R&D Managers, Quality Control Engineers, and Procurement teams. Hands-On Demonstrations: Transport, set up, and expertly demonstrate the capabilities of our testing equipment at customer facilities and in-house demonstration centres, handling technical Q&A on the spot. Consultative Selling: Act as a technical consultant, thoroughly understanding the customer's specific testing requirements including compliance standards (e.g., ASTM, ISO). Relationship Management: Build and maintain strong, long-lasting relationships with key technical decision-makers and influencers within target organizations. Opportunity Closure: Manage the technical sales pipeline from initial contact through to closing, negotiating complex technical quotations and sales terms. 📈 Marketing & Business Development Market Feedback: Systematically collect, analyze, and report on field-based market intelligence, including competitive product analysis and emerging customer testing requirements, to inform the company’s product roadmap. Technical Content: Develop field-ready technical sales tools, presentations, and application notes. Trade Show Representation: Actively participate and represent the company at regional and national industry trade shows, exhibitions, and technical workshops. ⚙️ Solution Engineering & Documentation Proposal Generation: Prepare detailed, technically accurate, and commercially sound quotations, proposals, and tender responses, outlining equipment specifications, performance guarantees, and delivery timelines. Technical Handoff: Ensure seamless communication between the customer's technical team and our internal engineering and service departments for successful equipment installation and commissioning. Required Qualifications Education: Graduates / Diploma in Engineering (e.g., Mechanical, Electrical, Industrial, or Instrumentation). Experience: 3-5 years of proven experience in technical field sales with a strong preference for testing and laboratory equipment Field Readiness: Must possess a valid driver's license and the ability to travel extensively and independently. Experience managing a sales territory is essential. Communication & Presentation: Exceptional ability to deliver persuasive technical presentations and communicate complex solutions effectively to both technical and executive targeted customers. Preferred Skills Proficiency with CRM software (e.g., Salesforce, ERP) for territory management and reporting. Existing network of contacts within Targeted Industry Practical, hands-on experience operating sophisticated testing equipment. How to Apply Please submit your resume to yuti@eieinstruments.com
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